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Swiety

Administrator

Dołączył: 2018-01-26

Liczba postów: 42

Cannot Press START in Launcher

If you cannot access the game because START Button is gray AND Launcher background image isn't displayed as shown in the image above could be because your IP had been blocked by our firewall due it is a compromised host.
It happens when your computer or modem is infected with a botnet that is found scanning our IP address space for vulnerable servers.

Fix Guide

1. Provide us your PUBLIC IP address. You can see your plubic IP here: https://www.whatismyip.com
2. Before we can unblock this IP address, we'll need some basic tasks to be performed in an attempt to remove common bot infections that may be present. Specifically:

• Update the firmware on the router and/or modem

 

• Change the credentials to log into the router and/or modem

 

• If possible, disable WAN-side administration of the router and/or modem

 

• Scan the PC and home network for malicious software and viruses

• Update the firmware and change the passwords on other internet-connected devices -- particularly video surveillance devices